Many corporations are restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book shows you how to request proposals and negotiate and close the agreement--creating the best outsourcing strategy for your business.



Book Info

Intended to guide both the BPO customer and the vendor through the many phases of BPO transactions from initial vendor selection to contract negotiation. DLC: Contracting out.

Table of Contents

Overview.

Planning Stage.

Selecting the Vendor.

Negotiations: Strategy and Process.

BPO Contract.

Measuring Performance.

Human Resources.

Projects.

International Considerations.

The Exhibits.

Ancillary Agreements.

Post-Negotiation Activities.

Renegotiation and Termination.

Appendices.

Index.

(Source: Amazon.com)