In this edition, they are outlined below :

* QUALITY - more material on quality and continous improvement has been added. A chapter on total quality management has been updated and moved to the foundation material in the front part of the book and related more closely to strategy considerations.



* GLOBALIZATION - This book provides more recognition of the global extent of business, competition, the creation of goods and services, and the scope of operations.



* TECHNOLOGY - This book provides more discussion of the use of computers and other technology in operations. In addition, more problems have been added for which computer solutions are recommended.



* SERVICES - This book reflects the growing importance of services. It recognizes and integrates the applicability of many of the operations management issues and methods to service businesses as well as to manufacturing.