This is a textbook about quality - the quality of products and services needed by society.

Contents:

Preface

1. Basic concepts

2. Quality costs

3. Probability distributions

4.Statistical aids for analyzing data

5. Quality improvement - Management - Controllable defects

6. Quality improvement - operator-controllable defects ; motivation for quality

7. Designing for quality

8. Designing for quality - Statistical aids

9. Vendor relations

10. Vendor relations - Statistical aids

11. Manufacture

16. Manufacture - Statistical aids

13. Manufacture - Process control concepts

14. Manufacture - Process control techniques

15. Inspection and test ; product acceptance

16. Measurement

17. Acceptance sampling

18. Customer relations

19. Field use and quality

20. Field use and quality - Statistical aids

21. Consumer relations, products safety, and liability

22. Quality assurance

23. Policies and objectives

24. Organization for quality

25. Quality information systems

Index