To deal with difficult people: avoid conflicts and negativity, foster positive behavior, and motivate underperformers. Managers are under increasing pressure to deliver better results faster than the competition. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action-oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow.



Managers who are districted and frustated by difficult behavior have less time and energy to devote to their core responsibilities. Dealing With Difficult People will help you boost your ability to work productively with anyone, anywhere. And in the process, you will improve your relationships with customers. Learn to :

* Increase job satisfaction

* Improve employee morale

* Boost productivity

* Deliver constructive feedback



The Results-Driven Manager series colects timely articles from Harvard Management Update and Harvard management Communication Letetr into highly relevant books that help managers sharpen their skills, increase their effectiveness, and gain a competitive edge. Presented in a concise, accessible format that breaks through the clutter to save managers valuable time, these books offer authoritative insights and techniques for improving job performance and achieving immediate results.