Managers are under increasing pressure to deliver better results faster than the competition. But meeting today's tough challenges requires complete mastery of a full array of management skills, from communicating and coaching to public speaking and managing people. The Results-Driven Manager series is designed to help time-pressed managers hone and polish the skills they need most. Concise, action oriented, and packed with invaluable strategies and tools, these timely guides help managers improve their job performance today--and give them the edge they need to become the leaders of tomorrow. Face-to-Face Communication for Clarity and Impact urges managers to speak directly and confidently, assert themselves in uncomfortable situations, make a case convincingly, offer constructive criticism, and use the spoken word more effectively.



With tips on eye contact, asserting oneself in uncomfortable situations, speaking directly, and giving constructive criticism, this is the essential guide to using the spoken word more effectively.

Fast and actionable tools and strategies for improving critical management skills?culled from Harvard Business School Publishing?s respected newsletters Harvard Management Update and Harvard Management Communication Letter