Workforce values and expectations are changing, and so is the supervisor's role. Supervisors mus buil employee commitment and involment, while continuing to fulfill traditional responsibilities for scheduling work, enforcing rules, and monitoring progress. Use this video to build skill that maintain disciplin and command respect, without creating resentment.

Learn How to:

- Praise, criticize, and dicipline constructively

- Increase employee involment and build employee commitment

- Reduce frustating miscommunications

- Gain employee respect and loyalty

- Dicipline in ways that earn support, without creating resentment.

- Toastmasters International Quality-Centered Management Series.

- With Study guide.