Through PLN innovation of pre-paid electricity with STS technology launched around 2007, it becomes
one alternative to eliminate some of administration cost on post-paid electricity, to minimize the
increasing and huge number of electricity delinquent and also to speed up receiving of revenue stream
from the customers. However, this program is not able to attract mostly of the existing residential postpaid customers to migrate to pre-paid. So the number of residential post-paid customer is still high
compared to residential pre-paid customers.
This GFP is conducted by the writer to analyze the impact of increasing number of pre-paid electricity of
residential customers for PLN performance, the most advantage and or disadvantage factor(s) of pre-paid
electricity that experienced by existing residential pre-paid customers, the factor(s) that make existing
residential post-paid customers are reluctant to migrate to be pre-paid, and finally the goal of this report is
to offer suggestion to PLN in order to achieve increasing number of migration from existing post-paid
residential customers.



Supervisor: Pulung Peranginangin