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Operation Strategy for Oriflame Indonesia

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Service management : operations, strategy, and information technology

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Analysis of the possibility to increase PCC membership and rate of using PCC

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Ways American Express travel related services can improve the quality the quality of its service to service establishments

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Relationship between passenger`s behavior and action for fokker F-100 load factor improvement PT Sempati Air

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American Expresss-Travel related services: quality of service-a case of TRS

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Puspa Catering Service : Marketing Strategy for Improving Company Profitability

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Buckman Laboratories

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Service model software to accompany service management

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Student cd-rom for use with service management

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