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Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect

Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect

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Value proposition design : how to create products and services customers want

Value proposition design : how to create products and services customers want

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Outstanding!: 47 Ways to Make Your Organization Exceptional Paperback – October 18, 2016

Outstanding!: 47 Ways to Make Your Organization Exceptional Paperback – October 18, 2016

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Jurnal Manajemen Usahawan Indonesia Vol 42 No.1

Jurnal Manajemen Usahawan Indonesia Vol 42 No.1

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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

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Manajemen Kesehatan Bank Berbasis Risiko

Manajemen Kesehatan Bank Berbasis Risiko

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The CRM handbook : a business guide to customer relationship management

The CRM handbook : a business guide to customer relationship management

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Service Strategy: Management Moves For Customer Results

Service Strategy: Management Moves For Customer Results

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Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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Market leadership strategies for service companies : creating growth, profits and customer loyalty

Market leadership strategies for service companies : creating growth, profits and customer loyalty

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Money-tree marketing : innovative secrets that will double your small-business profits in 90 days or less

Money-tree marketing : innovative secrets that will double your small-business profits in 90 days or less

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All-to-one : the winning model for marketing in the post-internet economy

All-to-one : the winning model for marketing in the post-internet economy

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Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

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10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

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Principles of services marketing

Principles of services marketing

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Strategic logistics management

Strategic logistics management

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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Winning the service game

Winning the service game

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What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

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Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

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Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

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Services marketing : Integrating customer focus across the firm

Services marketing : Integrating customer focus across the firm

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Supply chain management : strategy, planning, and operation

Supply chain management : strategy, planning, and operation

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Retailing

Retailing

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The value profit chain : threat employees like customers and customers like employees

The value profit chain : threat employees like customers and customers like employees

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Retail marketing

Retail marketing

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The future of competition : co-creating unique value with customers

The future of competition : co-creating unique value with customers

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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