What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability
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HF5415.5 .B76 1995
00000002559
Currently On Loan (Due on 2020-02-21)
Publisher :John Wiley & Sons , 1995
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This book deals with what customers value most :
* a company that is easy to do business with
* a company that has devoted time and attention to improving processes that touch the customer (both international and external customer)
* a company that is not afraid to learn from the best practices of others - not for the purpose of decreasing costs, but increasing revenue and provitability
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HF5415.5 .B76 1995
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| Publisher Place | Ontario |
| Collation |
xvi, 304p.; 24cm.
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| Language |
English
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| ISBN/ISSN |
0471641235
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| Classification |
HF5415.5
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No other version available