Designed to be used with Club Med (A) and (B). B:Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (primarily French) managers to American managers.

Subject(s): Corporate culture; International business; Operations research; Quality control; Recreation; Services; Strategic market planning.