Image of Club Med: Interviews with Jacques Giraud and Sylvio de Bortoli

Club Med: Interviews with Jacques Giraud and Sylvio de Bortoli

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3000000002218 (Video)Available - Ada

Publisher :Harvard Business School Publishing , 1988

Designed to be used with Club Med (A) and (B). B:Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (primarily French) managers to American managers.

Subject(s): Corporate culture; International business; Operations research; Quality control; Recreation; Services; Strategic market planning.

Series Title
-
Call Number
HG4027.5 Har 018
Publisher Place Boston
Collation
9 Min.
Language
English
ISBN/ISSN
#N/A
Classification
HG4027.5

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