Club Med: Interviews with Jacques Giraud and Sylvio de Bortoli
| Gmd : Multimedia
| Availability :
30000000022 | 18 | (Video) | Available - Ada |
Designed to be used with Club Med (A) and (B). B:Highlights the issue of high employee turnover in a multi-site, international subsidiary of a large resort company. Also described are service-quality problems the company has because the amount of value added through employee interaction with customers is high. Analysis of recruiting and hiring as a process flow is required to analyze the situation. There is also a cross-cultural issue due to a structural imbalance in the ratio of non-American (primarily French) managers to American managers.
Subject(s): Corporate culture; International business; Operations research; Quality control; Recreation; Services; Strategic market planning.
Series Title |
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Call Number |
HG4027.5 Har 018
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Publisher Place | Boston |
Collation |
9 Min.
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Language |
English
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ISBN/ISSN |
#N/A
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Classification |
HG4027.5
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Media Type |
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Carrier Type |
-
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Edition |
-
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Subject(s) | |
Specific Info |
888-520
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Statement |
-
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Content Type |
-
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No other version available