Building service, driving profits : RPG financial services
| Gmd : Multimedia
| Availability :
30000000338 | 286 | (CD / DVD) | Available - Ada |
A CD-ROM-based interactive simulation (for Windows or Macintosh) inspired by the Harvard Business Review article "Putting the Service-Profit Chain to Work" (#94204). Individual users decide how much the company should spend to train employees, replace infrastructure, or make other changes. In the process, they discover how to orchestrate the strategic levers that are key to improving the performance of service organizations.
This Interactive Simulation gives you all the background information you need on RPG Financial services. As the company's newly hired general manager, you are charged with growing a service business and driving its profits : the controls are in your hands. Hear first-hand from disgruntled customers and employees alike. decisde how much the company should spend to train employees, replace infrastructure, or make other changed. Monitor RGP's progress on dials that measure customer satisfaction, employee satisfaction, cash flow and profitability.
Series Title |
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Call Number |
HD9980.5 Ric 286
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Publisher Place | Boston |
Collation |
1 Cd Rom
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Language |
English
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ISBN/ISSN |
#N/A
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Classification |
HD9980-9990
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Media Type |
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Carrier Type |
-
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Edition |
-
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Subject(s) | |
Specific Info |
8052
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Statement |
-
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Content Type |
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No other version available