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Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

Human resource management in Asia

Human resource management in Asia

Performance appraisal

Performance appraisal

Renewing the will to work

Renewing the will to work

Sales management : text with cases

Sales management : text with cases

Service management

Service management

Staying on top of the job

Staying on top of the job

The changing world of the executive

The changing world of the executive

What`s the future of labor relations?

What`s the future of labor relations?

Operations management for competitive advantage

Operations management for competitive advantage

Behind the productivity headlines

Behind the productivity headlines

Decentralized management

Decentralized management

Handbook for professional managers

Handbook for professional managers

International management : text and cases

International management : text and cases

Management and motivation : selected readings

Management and motivation : selected readings

Management of nonprofit organizations : Part I

Management of nonprofit organizations : Part I

Participative management

Participative management

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