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Strategic logistics management

Strategic logistics management

Winning the service game

Winning the service game

Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

Retailing

Retailing

The value profit chain : threat employees like customers and customers like employees

The value profit chain : threat employees like customers and customers like employees

Retail marketing

Retail marketing

Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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