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Assement of Service Quality Case Study: Loka Store Cibubur & Flavour Bliss

Assement of Service Quality Case Study: Loka Store Cibubur & Flavour Bliss

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Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement

Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement

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Lean Six Sima : Combining Six Sigma Quality with Lean Speed

Lean Six Sima : Combining Six Sigma Quality with Lean Speed

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Quality in education : an implementation handbook

Quality in education : an implementation handbook

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The Six sigma handbook : a complete guide for Greenbelt, Blackbelts, and manager at all levels

The Six sigma handbook : a complete guide for Greenbelt, Blackbelts, and manager at all levels

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Operations management

Operations management

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The Six sigma way : How GE, Motorola, and other top companies are honing their performance

The Six sigma way : How GE, Motorola, and other top companies are honing their performance

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ISO 9004 : quality management systems - guidelines for performance improvement

ISO 9004 : quality management systems - guidelines for performance improvement

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ISO 9001 : quality management system - requirements

ISO 9001 : quality management system - requirements

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ISO 9000 : quality managmenet systems - fundamentals and vocabulary

ISO 9000 : quality managmenet systems - fundamentals and vocabulary

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A model for assuring the quality of higher education institutions

A model for assuring the quality of higher education institutions

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Quality assurance handbook

Quality assurance handbook

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Creating quality process design for results

Creating quality process design for results

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Harvard Business Review on Work and Life Balance

Harvard Business Review on Work and Life Balance

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Principles of services marketing

Principles of services marketing

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Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

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The Six Sigma Way Team Fieldbook : an Implementation Guide for Project Improvement Teams

The Six Sigma Way Team Fieldbook : an Implementation Guide for Project Improvement Teams

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Managerial accounting

Managerial accounting

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Operations management

Operations management

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Quality problem solving

Quality problem solving

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Statistical process control and quality improvement

Statistical process control and quality improvement

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Logistic engineering and management

Logistic engineering and management

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Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

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Quality control handbook

Quality control handbook

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Quality planning and analysis : from product development through use

Quality planning and analysis : from product development through use

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The human development race : improving the quality of life in developing countries : executive summary

The human development race : improving the quality of life in developing countries : executive summary

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What is total quality control? the Japanese way

What is total quality control? the Japanese way

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Operations management for competitive advantage

Operations management for competitive advantage

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Statistical quality control

Statistical quality control

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In Search of lectures` characteristics that guarantee educational quality

In Search of lectures` characteristics that guarantee educational quality

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