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Secrets of customer relationship management : its all about how you make them feel

Secrets of customer relationship management : its all about how you make them feel

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How to write a.com business plan : the internet entrepreneur`s guide to everything you need know about business plans and financing options

How to write a.com business plan : the internet entrepreneur`s guide to everything you need know about business plans and financing options

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Economics : private and public choice

Economics : private and public choice

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Operations management

Operations management

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Operations management : strategy and analysis

Operations management : strategy and analysis

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Sales forecasting management

Sales forecasting management

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Management control systems

Management control systems

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Management information systems

Management information systems

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e-Learning : strategies for delivering knowledge in the digital age

e-Learning : strategies for delivering knowledge in the digital age

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The Supply chain network @internet speed : preparing your company for the e-commerce revolution

The Supply chain network @internet speed : preparing your company for the e-commerce revolution

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The Intelligent asset allocator : how to build your portfolio to maximize returns and minimize risk

The Intelligent asset allocator : how to build your portfolio to maximize returns and minimize risk

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Product design and development

Product design and development

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The HR scorecard : linking people, strategy and performance

The HR scorecard : linking people, strategy and performance

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The Strategy-focused organization : how balanced scorecard companies thrive in the new business environment

The Strategy-focused organization : how balanced scorecard companies thrive in the new business environment

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The Six sigma way : How GE, Motorola, and other top companies are honing their performance

The Six sigma way : How GE, Motorola, and other top companies are honing their performance

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The Research driven investor : how to use information, data, and analysis for investment success

The Research driven investor : how to use information, data, and analysis for investment success

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All-to-one : the winning model for marketing in the post-internet economy

All-to-one : the winning model for marketing in the post-internet economy

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Managing crises before they happen : what every executive and manager needs to know about crisis management

Managing crises before they happen : what every executive and manager needs to know about crisis management

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Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

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Inside the Kaisha : demistifying Japanese business behaviour

Inside the Kaisha : demistifying Japanese business behaviour

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Financial times : mastering information management: complete MBA companion in information management

Financial times : mastering information management: complete MBA companion in information management

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Leadership for new managers

Leadership for new managers

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Harvard Busines Review on Leadership

Harvard Busines Review on Leadership

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Public sector challenges and government reforms in South East Asia , conference proceedings : Jakarta, 12 March 2001

Public sector challenges and government reforms in South East Asia , conference proceedings : Jakarta, 12 March 2001

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ISO 9004 : quality management systems - guidelines for performance improvement

ISO 9004 : quality management systems - guidelines for performance improvement

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ISO 9001 : quality management system - requirements

ISO 9001 : quality management system - requirements

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ISO 9000 : quality managmenet systems - fundamentals and vocabulary

ISO 9000 : quality managmenet systems - fundamentals and vocabulary

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Public sector challenges and government reforms in South East Asia : report 2001

Public sector challenges and government reforms in South East Asia : report 2001

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Atur diri sendiri paradigma baru pengelolaan lingkungan hidup, pembangunan ramah lingkungan : berpihak pada rakyat, ekonomis, berkelanjutan

Atur diri sendiri paradigma baru pengelolaan lingkungan hidup, pembangunan ramah lingkungan : berpihak pada rakyat, ekonomis, berkelanjutan

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Quality assurance handbook

Quality assurance handbook

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