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Berry, Leonard L. - Chase, Richard B. - Dasu, Sriram - Dobscha, Susan - Fournier, Susan - Hill, Sam - Katzenbach, Jon R. - Lederer, Chris - Mick, David Glen - Prahalad, C.K. - Ramaswamy, Venkatram - Santamaria, Jason A. - Sawhney, Mohanbir - Seybold, Patricia B.

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The Influence of Agent Character and Relational Selling Behavior on Customer Loyalty Through Relationship Quality: A Study of Individual Life Insurance Customer in Jakarta, Indonesia

The Impact of Financial Leverage on Firms Value and Stock Performance: Evidence from Non-Financial Listed Companies in Kompas100 index

JAKI : Jurnal Akuntansi dan Keuangan Indonesia Vol 13 No.2

Jurnal Manajemen Usahawan Indonesia Vol 41 No.2

Jurnal Manajemen Usahawan Indonesia Vol 41 No. 1

Academy of Management Review Vol 43 No.4

International Research Journal of Business Studies Vol 8 No.2

International Research Journal of Business Studies Vol.8 No.1

Academy of Management Review Vol 42 No.1

Academy of Management Review Vol 41 No.3

Contemporary marketing : audio chapter reviews

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

The Casual Relationship Between Customer Relationship Management Towards Customer Loyalty of Manhattan Barbershop

The CRM handbook : a business guide to customer relationship management

Providing Customer Relationship Management for Order Processing System (Case Study of PT B Indonesia)

Total relationship marketing : marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy

ACT! Express -- interact commerce corporation

Southern Packaging

CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

Enterprise systems for management

A Man named Dave : kisah tentang keberhasilan dan kekuatan memaafkan

Relationship selling and sales management

Marketing management

Technology and customer service : profitable relationship building

Who moved my cheese? : cara cerdas menyiasati perubahan dalam hidup dan pekerjaan

The 21 indispensable qualities of a leader : becoming the person others will want to follow

Brand Building: The Alternative Sustainability Solution for PT central Sari Finance

Consumer acceptance towards Neutra Air: a new concept of airfreshener

Unbreakable Segment of BCA Customers: Focus on Customer Segments Relationship

Harvard Business Review on Customer Relationship Management

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