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Technology and customer service : profitable relationship building

Jones, Christopher G. - Timm, Paul R.

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Managing customers as investments : the strategic value of customers in the long run

Gupta, Sunil - Lehmann, Donald R.

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Indispensable : how to become the company that your customers can`t live without

Calloway, Joe

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Services marketing : integrating customer focus across the firm

Bitner, Mary Jo - Gremler, Dwayne D. - Zeithaml, Valarie A.

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Analysis of Unsatisfactory Service Level Performance at Gerai Esia PT. Bakrie Telecom, Tbk

Paramitasari, Ratih Widia

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Proposal of Marketing Strategy for Bank Dutas Consumer Banking Services

Indarsiwi, Maria - Purba, Rode - Suhairy, Andi - Waluyono, Artis

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Improving Excellent Service at PT. Bank BPD Aceh Langsa Branch Through Better Communication PT. Bank BPD Aceh

Fitri, Ullya

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Supply chain management : strategy, planning, and operation

Chopra, Sunil - Meindl, Peter

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Interactive Investor International : Building and Growing a Customer Focused Dot.Com

Taishoff, Marika - Vandermerwe, Sandra

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Inland Steel Company Product Policy, Video 3: Customer and Technical Services

Doyle, Stephen X. - Levine, Lawrence B. - Shapiro, Benson P

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Inland Steel Co. Product Policy, Video 6: Fred Lerner -- Inventory Planning and Control

Doyle, Stephen X. - Levine, Lawrence B. - Shapiro, Benson P

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Mary Kay Cosmetics No. 1: Speech, Video

Allen, Nancy - Jick, Todd D.

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b2b Indonesia: Business Directroy on CD-ROM 2003-2004

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Building service, driving profits : RPG financial services

Ganon, Meg - Richmon, Barry

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The Customer Service Connection

Toastmasters International

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Searching for the users values and expectation in international direct dialing service

Dewi, Anita - Hadiputra, Wibisono - Kamal, Adelina - Nurmawan, Meilianty - Ugianto - Utama, Nina

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Market leadership strategies for service companies : creating growth, profits and customer loyalty

Middlebrooks, Arthur - Terrill, Craig

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All-to-one : the winning model for marketing in the post-internet economy

Luengo-Jones, Steve

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Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

Spector, Robert

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10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

Djuwadi, Handi Irawan

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Principles of services marketing

Palmer, Adrian

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Strategic logistics management

Lambert, Douglas M. - Stock, James R.

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Services marketing : integrating customer focus across the firm

Bitner, Mary Jo - Zeithaml, Valarie A.

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Winning the service game

Bowen, David E. - Schneider, Benjamin

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What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

Brown, Stanley A.

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Monitoring, measuring, and managing customer service

Best, Roger J. - Goodman, Gary S.

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Harvard Business Review on Customer Relationship Management

Berry, Leonard L. - Chase, Richard B. - Dasu, Sriram - Dobscha, Susan - Fournier, Susan - Hill, Sam - Katzenbach, Jon R. - Lederer, Chris - Mick, David Glen - Prahalad, C.K. - Ramaswamy, Venkatram - Santamaria, Jason A. - Sawhney, Mohanbir - Seybold, Patricia B.

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Services marketing : Integrating customer focus across the firm

Bitner, Mary Jo - Zeithaml, Valarie A.

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Technology and customer service : profitable relationship building

Managing customers as investments : the strategic value of customers in the long run

Indispensable : how to become the company that your customers can`t live without

Services marketing : integrating customer focus across the firm

Analysis of Unsatisfactory Service Level Performance at Gerai Esia PT. Bakrie Telecom, Tbk

Proposal of Marketing Strategy for Bank Dutas Consumer Banking Services

Improving Excellent Service at PT. Bank BPD Aceh Langsa Branch Through Better Communication PT. Bank BPD Aceh

Supply chain management : strategy, planning, and operation

Interactive Investor International : Building and Growing a Customer Focused Dot.Com

Buckman Laboratories

Inland Steel Company Product Policy, Video 3: Customer and Technical Services

Inland Steel Co. Product Policy, Video 6: Fred Lerner -- Inventory Planning and Control

Mary Kay Cosmetics No. 1: Speech, Video

Xerox: Customer Satisfaction

b2b Indonesia: Business Directroy on CD-ROM 2003-2004

Building service, driving profits : RPG financial services

The Customer Service Connection

Searching for the users values and expectation in international direct dialing service

Market leadership strategies for service companies : creating growth, profits and customer loyalty

All-to-one : the winning model for marketing in the post-internet economy

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

Principles of services marketing

Strategic logistics management

Services marketing : integrating customer focus across the firm

Winning the service game

What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

Monitoring, measuring, and managing customer service

Harvard Business Review on Customer Relationship Management

Services marketing : Integrating customer focus across the firm

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