cover

Assement of Service Quality Case Study: Loka Store Cibubur & Flavour Bliss

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Operations management

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The Six sigma way : How GE, Motorola, and other top companies are honing their performance

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ISO 9004 : quality management systems - guidelines for performance improvement

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ISO 9001 : quality management system - requirements

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ISO 9000 : quality managmenet systems - fundamentals and vocabulary

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Quality assurance handbook

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Harvard Business Review on Work and Life Balance

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Service management : operations, strategy, and information technology

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The Six Sigma Way Team Fieldbook : an Implementation Guide for Project Improvement Teams

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Managerial accounting

cover

Operations management

cover

Quality problem solving

cover

Logistic engineering and management

cover

Monitoring, measuring, and managing customer service

cover

Quality control handbook

cover

Statistical quality control

cover

Operations management for competitive advantage

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