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ISO 9001 : quality management system - requirements

ISO 9001 : quality management system - requirements

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10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

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Organizational behavior

Organizational behavior

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What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

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The value profit chain : threat employees like customers and customers like employees

The value profit chain : threat employees like customers and customers like employees

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Indonesian customer satisfaction : membedah strategi kepuasaan pelanggan merek pemenang ICSA

Indonesian customer satisfaction : membedah strategi kepuasaan pelanggan merek pemenang ICSA

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The Harvard Business School Guide to Finding Your Next Job

The Harvard Business School Guide to Finding Your Next Job

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Indispensable : how to become the company that your customers can`t live without

Indispensable : how to become the company that your customers can`t live without

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Organizational behavior : securing competitive advantage

Organizational behavior : securing competitive advantage

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Marketing management

Marketing management

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Market-based management : strategies for growing customer value and profitability,5th ed.

Market-based management : strategies for growing customer value and profitability,5th ed.

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Managing in a High Commitment Work System

Managing in a High Commitment Work System

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IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

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Organizational Behavior -- Instructor`s Manual

Organizational Behavior -- Instructor`s Manual

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Building service, driving profits : RPG financial services

Building service, driving profits : RPG financial services

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The Customer Service Connection

The Customer Service Connection

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Be Prepared to Sell

Be Prepared to Sell

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CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

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Service Quality Analysis and implementation to Improve Customer Satisfaction at PT Atrindo Asia Global

Service Quality Analysis and implementation to Improve Customer Satisfaction at PT Atrindo Asia Global

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Proposal of marketing strategy for citibank card center-additional credit card

Proposal of marketing strategy for citibank card center-additional credit card

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Quality service: a case of American Express Bank

Quality service: a case of American Express Bank

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Financial Strategy of Bank Niaga Facing Year 2001

Financial Strategy of Bank Niaga Facing Year 2001

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Relaunch of CITIBANK autoloan service

Relaunch of CITIBANK autoloan service

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Repositioning dop brand: delivering consumers expectation

Repositioning dop brand: delivering consumers expectation

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Understanding Changing in Media Habit and Its Impact on Kompas`s Circulation

Understanding Changing in Media Habit and Its Impact on Kompas`s Circulation

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Finding a better way of serving diners

Finding a better way of serving diners

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New Channel Development as An Integral Part of Strategic Business Plann PT Central Sari Finance

New Channel Development as An Integral Part of Strategic Business Plann PT Central Sari Finance

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Analysis of Measurement on Employee Satisfaction and Guest Satisfaction at Hotel Crowne Plaza Jakarta

Analysis of Measurement on Employee Satisfaction and Guest Satisfaction at Hotel Crowne Plaza Jakarta

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A Study of TNT`s Customers Perceptions and Expectations

A Study of TNT`s Customers Perceptions and Expectations

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Ancol Jakarta Bay City : As Strategic Destination for South East Asia Amusement Park

Ancol Jakarta Bay City : As Strategic Destination for South East Asia Amusement Park

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