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The Influence of Agent Character and Relational Selling Behavior on Customer Loyalty Through Relationship Quality: A Study of Individual Life Insurance Customer in Jakarta, Indonesia

The Influence of Agent Character and Relational Selling Behavior on Customer Loyalty Through Relationship Quality: A Study of Individual Life Insurance Customer in Jakarta, Indonesia

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The Impact of Financial Leverage on Firms Value and Stock Performance: Evidence from Non-Financial Listed Companies in Kompas100 index

The Impact of Financial Leverage on Firms Value and Stock Performance: Evidence from Non-Financial Listed Companies in Kompas100 index

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JAKI : Jurnal Akuntansi dan Keuangan Indonesia Vol 13 No.2

JAKI : Jurnal Akuntansi dan Keuangan Indonesia Vol 13 No.2

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Jurnal Manajemen Usahawan Indonesia Vol 41 No.2

Jurnal Manajemen Usahawan Indonesia Vol 41 No.2

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Jurnal Manajemen Usahawan Indonesia Vol 41 No. 1

Jurnal Manajemen Usahawan Indonesia Vol 41 No. 1

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Academy of Management Review Vol 43 No.4

Academy of Management Review Vol 43 No.4

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International Research Journal of Business Studies Vol 8 No.2

International Research Journal of Business Studies Vol 8 No.2

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International Research Journal of Business Studies Vol.8 No.1

International Research Journal of Business Studies Vol.8 No.1

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Academy of Management Review Vol 42 No.1

Academy of Management Review Vol 42 No.1

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Academy of Management Review Vol 41 No.3

Academy of Management Review Vol 41 No.3

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Contemporary marketing : audio chapter reviews

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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

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The Casual Relationship Between Customer Relationship Management Towards Customer Loyalty of Manhattan Barbershop

The Casual Relationship Between Customer Relationship Management Towards Customer Loyalty of Manhattan Barbershop

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The CRM handbook : a business guide to customer relationship management

The CRM handbook : a business guide to customer relationship management

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Providing Customer Relationship Management for Order Processing System (Case Study of PT B Indonesia)

Providing Customer Relationship Management for Order Processing System (Case Study of PT B Indonesia)

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The E-marketplace : strategies for success in B2B e-commerce

The E-marketplace : strategies for success in B2B e-commerce

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Secrets of customer relationship management : its all about how you make them feel

Secrets of customer relationship management : its all about how you make them feel

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All-to-one : the winning model for marketing in the post-internet economy

All-to-one : the winning model for marketing in the post-internet economy

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Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

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The 21 indispensable qualities of a leader : becoming the person others will want to follow

The 21 indispensable qualities of a leader : becoming the person others will want to follow

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Who moved my cheese? : cara cerdas menyiasati perubahan dalam hidup dan pekerjaan

Who moved my cheese? : cara cerdas menyiasati perubahan dalam hidup dan pekerjaan

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Technology and customer service : profitable relationship building

Technology and customer service : profitable relationship building

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Marketing management

Marketing management

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Relationship selling and sales management

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A Man named Dave : kisah tentang keberhasilan dan kekuatan memaafkan

A Man named Dave : kisah tentang keberhasilan dan kekuatan memaafkan

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Enterprise systems for management

Enterprise systems for management

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Total relationship marketing : marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy

Total relationship marketing : marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy

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Southern Packaging

Southern Packaging

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ACT! Express -- interact commerce corporation

ACT! Express -- interact commerce corporation

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CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

CRM Strategy to Improve Customer Satisfaction PT United Tractors, Tbk

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