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California Management Review Vol 55 No.3

California Management Review Vol 55 No.3

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Jurnal Manajemen Usahawan Indonesia Vol 41 No. 1

Jurnal Manajemen Usahawan Indonesia Vol 41 No. 1

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Building A Story Brand : Clarify Your Message So Customers Will Listen

Building A Story Brand : Clarify Your Message So Customers Will Listen

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The new experts : win today's newly empowered customers at their 4 decisive moments

The new experts : win today's newly empowered customers at their 4 decisive moments

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Contemporary marketing : audio chapter reviews

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The Casual Relationship Between Customer Relationship Management Towards Customer Loyalty of Manhattan Barbershop

The Casual Relationship Between Customer Relationship Management Towards Customer Loyalty of Manhattan Barbershop

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The CRM handbook : a business guide to customer relationship management

The CRM handbook : a business guide to customer relationship management

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Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy

Think Like Your Customer: A Winning Strategy to Maximize Sales by Understanding and Influencing How and Why Your Customers Buy

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Service Strategy: Management Moves For Customer Results

Service Strategy: Management Moves For Customer Results

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LEADING THE STARBUCKS WAY

LEADING THE STARBUCKS WAY

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Marketing Myopia

Marketing Myopia

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Providing Customer Relationship Management for Order Processing System (Case Study of PT B Indonesia)

Providing Customer Relationship Management for Order Processing System (Case Study of PT B Indonesia)

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One to one, B2B : customer development strategies for the busines-to-business world

One to one, B2B : customer development strategies for the busines-to-business world

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Place to space : migrating to e-business models

Place to space : migrating to e-business models

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The E-marketplace : strategies for success in B2B e-commerce

The E-marketplace : strategies for success in B2B e-commerce

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Secrets of customer relationship management : its all about how you make them feel

Secrets of customer relationship management : its all about how you make them feel

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All-to-one : the winning model for marketing in the post-internet economy

All-to-one : the winning model for marketing in the post-internet economy

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Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

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Principles of services marketing

Principles of services marketing

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The Practice of public relations

The Practice of public relations

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

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Loyalty rules : how todays leaders build lasting relationships

Loyalty rules : how todays leaders build lasting relationships

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The future of competition : co-creating unique value with customers

The future of competition : co-creating unique value with customers

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What`s keeping your customers up at night? : close more deals by selling to your clients pain

What`s keeping your customers up at night? : close more deals by selling to your clients pain

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The customer learning curve : creating profits from marketing chaos

The customer learning curve : creating profits from marketing chaos

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Marketing management

Marketing management

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Relationship selling and sales management

Relationship selling and sales management

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Enterprise systems for management

Enterprise systems for management

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Total relationship marketing : marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy

Total relationship marketing : marketing management, relationship strategy, CRM, and a new dominant logic for the value-creating network economy

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