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Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect

Unreasonable Hospitality: The Remarkable Power of Giving People More than They Expect

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Value proposition design : how to create products and services customers want

Value proposition design : how to create products and services customers want

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Factors Influencing Turnover Intention of Millenial Employees : A Study with in The Financial Services Sector in Jakarta

Factors Influencing Turnover Intention of Millenial Employees : A Study with in The Financial Services Sector in Jakarta

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Public service improvement : theories and evidence

Public service improvement : theories and evidence

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Outstanding!: 47 Ways to Make Your Organization Exceptional Paperback – October 18, 2016

Outstanding!: 47 Ways to Make Your Organization Exceptional Paperback – October 18, 2016

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Jurnal Manajemen Usahawan Indonesia Vol 42 No.1

Jurnal Manajemen Usahawan Indonesia Vol 42 No.1

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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage

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Business Improvements Through Supply Chain Management

Business Improvements Through Supply Chain Management

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Logistic and support service provider, a business proposal

Logistic and support service provider, a business proposal

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The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty

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Manajemen Kesehatan Bank Berbasis Risiko

Manajemen Kesehatan Bank Berbasis Risiko

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Service Strategy: Management Moves For Customer Results

Service Strategy: Management Moves For Customer Results

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Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

Likeable Business: Why Today's Consumers Demand More and How Leaders Can Deliver

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Integrating Work flow Processes at PT Ekspres Transportasi Antarbenua to Achieve Operational Effectiveness

Integrating Work flow Processes at PT Ekspres Transportasi Antarbenua to Achieve Operational Effectiveness

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Design of an Integrated Human Resource Strategy for PT Maritime Crewing Services Internasional by Incorporating an HR Scorecard

Design of an Integrated Human Resource Strategy for PT Maritime Crewing Services Internasional by Incorporating an HR Scorecard

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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Market leadership strategies for service companies : creating growth, profits and customer loyalty

Market leadership strategies for service companies : creating growth, profits and customer loyalty

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All-to-one : the winning model for marketing in the post-internet economy

All-to-one : the winning model for marketing in the post-internet economy

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Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

Lessons from the Nordstrom way : how companies are emulating the #1 customer service company

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10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

10 Prinsip kepuasan pelanggan : paradigma baru merebut hati pelanggan untuk memenangkan persaingan

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Principles of services marketing

Principles of services marketing

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Strategic logistics management

Strategic logistics management

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Financial institutions management : a modern perspective

Financial institutions management : a modern perspective

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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Winning the service game

Winning the service game

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What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

What customers value most : how to achieve business transformation by focusing on processes that touch your customers, satisfied customers, increased revenue, improved profitability

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Monitoring, measuring, and managing customer service

Monitoring, measuring, and managing customer service

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Harvard Business Review on Customer Relationship Management

Harvard Business Review on Customer Relationship Management

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Services marketing : Integrating customer focus across the firm

Services marketing : Integrating customer focus across the firm

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Commercial bank management

Commercial bank management

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