Services Marketing: Concepts, Strategies & Cases

Services Marketing: Concepts, Strategies & Cases

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Yield management : strategies for the service industries

Yield management : strategies for the service industries

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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Market leadership strategies for service companies : creating growth, profits and customer loyalty

Market leadership strategies for service companies : creating growth, profits and customer loyalty

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Principles of services marketing

Principles of services marketing

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Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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Managing in the service economy

Managing in the service economy

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Service management

Service management

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Services marketing : Integrating customer focus across the firm

Services marketing : Integrating customer focus across the firm

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Services marketing : people, technology, strategy

Services marketing : people, technology, strategy

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Service management : operations, strategy, and information technology

Service management : operations, strategy, and information technology

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Services marketing : integrating customer focus across the firm

Services marketing : integrating customer focus across the firm

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GTE: NYSSA Presentation 11/20/85

GTE: NYSSA Presentation 11/20/85

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Michael Bregman

Michael Bregman

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People Express, Introduction

People Express, Introduction

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People Express Decline: Interview with Don Burr

People Express Decline: Interview with Don Burr

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People Express, Questions and Answers with an MBA Class

People Express, Questions and Answers with an MBA Class

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People Express Philosophy: Interview with Don Burr

People Express Philosophy: Interview with Don Burr

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Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video

Lyric Dinner Theatre: Deborah Denenberg, General Manager, Video

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Mark Twain Bancshares, Inc.,

Mark Twain Bancshares, Inc.,

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National Medical Enterprises, Richard Eamer, CEO--Question and Answer Session with AMPs, May 1985

National Medical Enterprises, Richard Eamer, CEO--Question and Answer Session with AMPs, May 1985

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Suzanne de Passe at Motown Productions, Video

Suzanne de Passe at Motown Productions, Video

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IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

IPMI Alumni Networking Mr Agung Bowo Leksono di Le Meridien Hotel, Jakarta, 24 Juli 2003

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Service model software to accompany service management

Service model software to accompany service management

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Student cd-rom for use with service management

Student cd-rom for use with service management

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Competitive strategy of RSCM towards a center of excellence in child health care

Competitive strategy of RSCM towards a center of excellence in child health care

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Analysis of the possibility to increase PCC membership and rate of using PCC

Analysis of the possibility to increase PCC membership and rate of using PCC

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Searching for the users values and expectation in international direct dialing service

Searching for the users values and expectation in international direct dialing service

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Revenue Management in Singapore Airlines Jakarta

Revenue Management in Singapore Airlines Jakarta

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